Live chat
Discord (@promptforge) • 08:00–22:00 UTC, watch shifts on launch days
Drop a note in #support-requests and the team replies within minutes. For critical launches we spin up a dedicated channel.
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Support & escalation
Need help with payment, access, or a custom prompt sprint? We're online and respond fast.
Support hotline@promptforge
Ping us in Discord— we'll open a dedicated thread for your case.
Service level commitments
| Request type | Target resolution | Notes |
|---|---|---|
| Download / access issues | 5 – 10 minutes | We reissue links immediately and verify payment status. |
| Prompt update requests | 24 – 48 hours | Added to the next drop and documented in the changelog. |
| Custom sprint kickoff | Within 72 hours | Confirm scope, open a working channel, and agree on milestones. |
Self-serve resources
- Read the FAQ for download formats, billing, and account questions.
- Visit Loyalty Rewards to manage Forge points and team licenses.
- Follow status.promptforge.ai for payment and access updates.